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[ LIVE CHAT / 01 ]

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    [ FAQ / 03 ]

    Frequently asked questions

    Quick answers about licensing, storage, billing, and rendering on Xesktop.

    Do I need to bring my own software licenses?

    Yes. Transfer licenses online where supported (Octane, Redshift) and release them when your session ends. MAC-address licenses are not supported.

    Where should I install software and store projects?

    Install software on C:. Store projects and render output on U:, which is accessible via FTP.

    Can I access files through FTP?

    Yes. Use ftp.xesktop.com with your account ID (a00xxxxx) and account password after your first image has launched.

    Can I run multiple images or servers?

    Yes. Create and manage multiple instances from your dashboard.

    What is your refund policy?

    Credits can be restored for infrastructure faults. Monetary refunds are reviewed case by case.

    Is my data preserved between sessions?

    Applications stay on your system image. Files on shared storage remain for 30 days since last activity. Never store work on C: or the desktop.

    When does billing start?

    Billing starts when the server is turned on and ends when you shut it down. Access stops when credits run out.

    Can I update GPU drivers myself?

    No. Driver updates are managed for stability (minimum driver 387.92). Contact support if you need a specific configuration.

    3ds Max with 10 GPUs shows low usage — what can I do?

    Disable one GPU in Windows Device Manager; 3ds Max supports a maximum of 9 GPUs in this configuration.

    Why is GPU usage low in my render?

    Tune bucket size, run multiple instances across GPU subsets, and use the -parallel flag in Cinema 4D when applicable.

    Can I use Dropbox on the server?

    Store Dropbox content on U: only. Network-drive workarounds can be configured with live chat support.